FAQ
Good questions.
What exactly does Se Fue Travel Co. do?+
Se Fue is a personalized travel-planning service. Tell us your destination, dates, budget, interests and travel style, and we’ll research and create an itinerary designed around your trip.
Do you book my flights, hotels or activities for me?+
No. You remain in control of your bookings and payments. Your itinerary includes recommendations and direct booking links so you can reserve with the travel provider yourself.
What’s included in my itinerary?+
Depending on your package and destination, your itinerary may include recommended neighborhoods and accommodations, restaurants, activities and experiences, day-by-day planning, transportation guidance, practical destination tips and direct booking links.
How long does it take to receive my itinerary?+
Personalized itineraries are delivered within 5 business days after we receive your completed trip questionnaire.
What’s the difference between The Getaway and The Full Escape?+
The Getaway — $100 is designed for shorter trips and includes a personalized itinerary and recommendations for one destination.
The Full Escape — $175 is designed for trips of 5–9 nights and can include planning across up to two destinations, including additional routing and timing considerations.
For trips of 10+ nights, complex multi-city travel, honeymoons or groups, travelers can request a custom quote.
Can you plan a destination that isn’t featured in The Travel Edit?+
Yes. The destinations featured in The Travel Edit are inspiration, not the limit of where Se Fue can plan. Travelers can request planning for destinations around the world.
Can you work within my budget?+
Yes. Budget is part of the trip questionnaire and recommendations are selected with it in mind. Travel prices change frequently, however, so Se Fue cannot guarantee that a specific airfare, hotel rate or activity price will remain available.
Can you accommodate dietary restrictions or accessibility needs?+
Tell us about them in your questionnaire. We’ll use the information when researching recommendations, but travelers should always confirm dietary, allergy and accessibility requirements directly with the relevant provider before booking or visiting.
Are the prices in my itinerary guaranteed?+
No. Airfare, accommodations, activities, transportation and other travel prices can change at any time. Always verify the current price and terms directly with the provider before booking.
What happens if something closes or changes after I receive my itinerary?+
Travel changes. Restaurants close, schedules change and attractions can alter their hours or availability. We encourage travelers to verify time-sensitive details directly before visiting.
Can I make changes to my itinerary?+
Each personalized itinerary includes one round of reasonable revisions when requested within 7 days of delivery. Revisions should refine the original trip request rather than create an entirely new destination or trip.
Can I cancel my order or get a refund?+
Because personalized planning involves research and custom work, customers may request a cancellation and full refund before itinerary research has begun. Once work on the personalized itinerary has started, planning fees are non-refundable. This policy does not limit any rights a customer may have under applicable law.
Does Se Fue guarantee hotels, restaurants, tours or other travel providers?+
No. Recommendations are based on research and the traveler’s preferences, but third-party businesses operate independently from Se Fue Travel Co. Travelers are responsible for reviewing providers’ current pricing, policies, cancellation terms, safety information and booking conditions before purchasing.
Is Se Fue a travel agency?+
No. Se Fue Travel Co. provides travel research and itinerary-planning services. We do not currently make reservations or collect payment on behalf of airlines, hotels, restaurants, tour operators or other travel providers.
I need help with a longer, group or complicated trip. What should I do?+
Use the Request a Quote option on the Plan My Trip page and tell us about the trip. Se Fue can provide custom pricing for trips outside the standard packages.
Still thinking about the trip?
Tell us where you want to go. We’ll help you figure out the rest.
Plan My Trip